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Walgrow Assurity covers most transactions on Walgrow. It means buyers can receive their money back if an item does not arrive, is faulty or damaged, or does not match the listing.
For all the details of how Walgrow Assurity works - what's covered, what's excluded, and what buyers need to do - please read our full policy.
Walgrow Assurity applies when:
Eligible payment methods |
Not covered:
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Excluded items |
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If the item does not arrive at the address provided during checkout or is not made available for collection, the buyer has the right to receive a full refund, including the original shipping fees (if applicable).
Reports that the item has not arrived or was not available for collection. |
Earliest:
Latest:
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Ask Walgrow to take action |
Earliest:
Latest:
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We will investigate when a buyer reports not receiving an item and the transaction meets our eligibility requirements.
If we find out that the item was not delivered or collected:
Items collected by a third party on behalf of the buyer | Not covered |
The buyer chose their own shipping method, such as having a courier pick up | Not covered |
At checkout, the buyer gave an incorrect or invalid address | Not covered |
The item was sent to another address after the original delivery |
Covered:
Not covered:
|
The item was shipped internationally but didn't clear customs due to non-payment of fees or duties |
Not covered
|
The buyer chose in-store pickup |
Covered:
Not covered:
|
The buyer declined to receive the item |
Covered:
Not covered:
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If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such) they are entitled to return it for a refund, even if it doesn't offer returns.
Buyers have the option to agree to a different solution, such as a full or partial refund, with the buyer keeping the item, or a replacement item instead of a refund.
All return requirements must be met.
The item was collected by a third party on behalf of the buyer |
|
The buyer chose their own shipping method, like a courier pickup |
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The item was sent to another address after the original delivery |
Covered:
Not covered:
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The vehicle's parts or accessories are covered by Walgrow |
Covered Returns will be treated as not matching the listing if the buyer selects 'Doesn't fit my vehicle' as the return reason. |
The buyer returned the item that was used or damaged |
Covered: The use was required to determine the item's quality or function, or the damage was caused by that use. See our Condition of returned items policy. |
There are strong indicators that the item is counterfeit It is unsafe to ship the item The item no longer has value
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Covered:
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