How to Make a Payment via Direct Bank Deposit – Walgrow FAQ

A: Browse our store, select your desired product, and click "Add to Cart." Once ready, proceed to checkout and follow the steps to complete your order.

A: We accept major credit and debit cards, UPI, net banking, wallets, and international payments via PayPal. Payment options may vary depending on your country.

A: Currently, we do not support Cash on Delivery. All orders must be prepaid for security and operational efficiency.

A: Payments may fail due to bank restrictions, insufficient funds, or network issues. Please retry or use an alternate method.

A: Enter your discount or referral code at checkout in the designated field before placing your order.

A: Shipping charges depend on your delivery location and the total weight of your order. You can view the exact amount during checkout before payment.

A: Delivery timelines vary by destination. Within India, delivery usually takes 3–7 business days. For international orders, it may take 7–21 business days.

A: We deliver across India and to selected international countries. If your location is serviceable, it will appear as an option at checkout.

A: We partner with trusted logistics providers like Delhivery, India Post, DTDC, and DHL for domestic and international deliveries.

A: At this time, we do not offer delivery time scheduling. However, you will receive tracking updates once your order is shipped.

A: Express delivery is available in select pin codes at an additional cost. Same-day delivery is currently not supported.

A: We accept returns within 7 days of delivery for eligible items. Products must be unused, in original packaging, and accompanied by proof of purchase.

A: Visit our Returns & Refunds page and fill out the return request form. Our support team will guide you through the next steps.

A: Once your return is received and inspected, the refund will be processed within 5–7 business days to your original payment method.

A: Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

A: Orders cannot be canceled once shipped. You may request a return after receiving the order, subject to our return policy.

A: After your order is shipped, you will receive a tracking link via email and WhatsApp. You can also track it through the 'Track Order' page on our website.

A: Please check your spam or promotions folder. If it's still not available, contact our support team with your order ID for assistance.

A: Sometimes courier systems experience delays in updating tracking info. Please allow 24–48 hours after dispatch for updates to appear.

A: First, check with neighbors or your building security. If still unresolved, contact us within 24 hours of the 'delivered' status for investigation.

A: SmartCoin Rewards is our loyalty program designed to reward you for shopping with us. Earn SmartCoins for every eligible purchase and redeem them for discounts on future orders.

A: You earn 1 SmartCoin for every ₹1 spent (excluding shipping and taxes). Bonus SmartCoins may also be earned through special activities like referrals or sign-up bonuses.

A: During checkout, you’ll see the option to redeem your available SmartCoins. Choose your preferred redemption tier and enjoy instant savings.

A: 100 SmartCoins = 4% off (Min. spend ₹750) 250 SmartCoins = 7% off (Min. spend ₹1000) 500 SmartCoins = 12% off (Min. spend ₹1500) 650 SmartCoins = 15% off (Min. spend ₹2250) 750 SmartCoins = 18% off (Min. spend ₹3000) 1000 SmartCoins = 20% off (Min. spend ₹4500)

A: Yes, SmartCoins expire 1 year after they are earned. Expired SmartCoins cannot be recovered or redeemed.

A: After signing in, click the Account icon → select Profile → scroll down to view your SmartCoin Dashboard.

A: SmartCoin discounts cannot be combined with other promotional codes or free shipping offers.

A: The Walgrow Assurity Program is our promise to ensure customer satisfaction through reliable service, authentic products, and transparent support. It provides extra assurance for your shopping experience.

A: The program covers product authenticity, guaranteed deliveries, secure transactions, and prioritized support for all purchases made directly through our website.

A: No, the Walgrow Assurity Program is automatically included with every eligible purchase from our website.

A: Under the Walgrow Assurity Program, we will investigate and resolve any delivery issues. You may receive a replacement or refund depending on the outcome.

A: Yes, the Walgrow Assurity Program applies to both domestic and international orders.

A: The program does not cover delays caused by customs, incorrect shipping details entered by the customer, or misuse of the product. Full terms are available on the Walgrow Assurity Program page.

A: Our Refer & Earn Program rewards you for sharing Walgrow with your friends. When someone you refer makes their first purchase, you both receive exciting rewards.

A: Your friend will receive a ₹100 discount coupon on their first eligible purchase when they use your referral link.

A: You’ll receive a 10% off discount coupon after your referred friend successfully completes their first order.

A: Log in to your account, open the Rewards widget, and go to the “Refer a Friend” section. Copy your unique referral link and share it via WhatsApp, email, or social media.

A: You can refer as many people as you like, but anti-cheat protections apply. Referrals must be genuine and from different individuals.

A: Your 10% discount coupon will be issued once your friend places and completes their first order using your referral link.

A: Yes, referral discount coupons may have a validity period. Please check the coupon details in your profile for the expiry date.

A: No, only one referral or promotional coupon can be applied per order.