Walgrow Assurity Program

Last updated: July 12, 2025

Shop with Full Confidence - We've Got Your Back

At Walgrow, your satisfaction is our top priority. The Walgrow Assurity Program is our promise to ensure that every order is delivered with confidence and covered with care. If something goes wrong - whether it's a delivery issue, product damage, or mismatch - we are here to help you make it right.

What Is Covered

The Walgrow Assurity Program applies in the following situations:

  • You did not receive the item you ordered.
  • You received the wrong item, or the item is damaged, defective, or not as described.
  • You’ve requested a return for eligible items within the return window as per our Returns & Refunds Policy.

Walgrow Assurity Guarantees

If your case qualifies, you’re covered with:

  • Full refund of your order amount (including shipping charges, if applicable).
  • Free return pickup (within eligible zones, currently available in India).
  • Timely communication via Email and WhatsApp Support.
  • Resolution within 7 business days of return approval.

How It Works

  1. Raise a Return or Issue
    From your Walgrow Account, go to My Orders, select the item, and click Request Return.
  2. Evaluation by Support Team
    Our team will verify your claim and determine eligibility based on the product category and return timeline.
  3. Resolution
    If approved, we’ll initiate your refund or replacement, and schedule a return pickup (if applicable).

Eligible Payment Methods

The Walgrow Assurity Program is valid only for orders paid using the following methods:

  • Credit or Debit Card
  • PayPal or PayPal Credit
  • Apple Pay / Google Pay
  • Walgrow Gift Card or Voucher

Orders paid partially or fully outside Walgrow (e.g., cash, bank transfer, or third-party platforms) are not eligible.

Program Conditions & Exclusions

To be eligible, the following conditions must be met:

  • You must initiate the return or issue request within 30 days of delivery (or as per category-specific timelines).
  • The item must be in original, resalable condition, with tags, labels, and packaging intact.
  • You must not attempt resolution through other platforms or providers for the same issue.

Exclusions:

  • Orders made outside Walgrow.com.
  • Items that are non-returnable due to hygiene or safety (e.g., personal care, undergarments, or used beauty products).
  • Change-of-mind requests beyond return window.
  • Items delayed or rejected due to customs non-compliance (for international orders).

Customer Support

We're here to help - exclusively via Email and WhatsApp Messages.

Email: support@walgrow.com
WhatsApp (Message Only): +91 89294 95924

Support Hours:
Monday to Friday - 10:00 AM to 6:00 PM (Indian Standard Time)

Messages received outside business hours will be addressed the next working day.

Still Have Questions?

We recommend reviewing our full Returns & Refunds Policy for details on product-specific timelines and procedures.