Cancellation Policy

Last updated: July 20, 2025

At Walgrow, we understand that sometimes plans change. That’s why we offer a clear and fair cancellation process designed to support our customers while ensuring timely and smooth operations.

Cancellation Window

  • You may request to cancel your order within 24 hours of placing it.
  • After 24 hours, cancellation requests will not be accepted, as your order may already have been processed or shipped.

How to Request a Cancellation

To request cancellation of your order:

  1. Contact our customer support team within 24 hours of placing your order.
  2. You can reach us via:
    • Email: support@walgrow.com
    • WhatsApp (Messages Only): +91 89294 95924

Please include the following in your message:

  • Your order number
  • A brief reason for cancellation

Note: Self-cancellation is not currently available via your Walgrow account. All cancellation requests must be submitted to our support team manually.

Refund for Cancelled Orders

  • If your cancellation request is approved within the eligible time frame, we will initiate a full refund to your original payment method.
  • Refunds are typically processed within 3–5 business days.
  • Depending on your bank or payment provider, the refund amount should reflect in your account within 7–10 business days.

Orders That Cannot Be Cancelled

Orders cannot be cancelled if:

  • The 24-hour cancellation window has passed
  • The order has already been packed or shipped
  • The product is custom-made or personalized

Customer Support

We're here to help — exclusively via email and WhatsApp messages.

Support Hours:
Monday to Friday – 10:00 AM to 6:00 PM (IST)
Messages sent outside business hours will be responded to on the next working day.

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