FAQ

The Walgrow Help Centre page lists out various types of issues that you may have encountered so that there can be quick resolution and you can go back to shopping online. For example, you can get more information regarding order tracking, delivery date changes, help with returns (and refunds), and much more. The Walgrow Help Centre also lists out more information that you may need regarding payment, shopping, and more. If you have other questions, please just send it to support@walgrow.com.

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  • About Walgrow
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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 24-48 hours!

About Walgrow

At the moment we have two shipping options:

  1. Free Economy International Shipping: This one is absolutely free.
  2. Standard International Shipping: It implies that the product is going to be sent in a package that can be followed all the way till it gets to you. Its cost depends on a number of things (like weight, size of the package, etc.) and will be calculated automatically. The amount due to be paid will be displayed at checkout.

The package may be subject to VAT, customs duties or other taxes, depending on the law regulations of the destination country. More info here: Fees & Taxes

Please feel free to contact us with any question or concerns.

Walgrow is an international marketplace, that has everything you need at a low and best price.

Why Walgrow?

A tremendous range of goods from all over the world. We have sellers from:

  • China
  • Korea
  • Japan
  • Turkey
  • UK
  • Thailand
  • Ukraine
  • Germany
  • France
  • Italy
  • USA
  • India

And we're looking forward to expanding this list.

24/7 support in the all languages.

Reliability. We'll reimburse your money if an item is not delivered, arrives damaged or not up to your expectations.

More info here: Refund Policy & Warranty.

Who are you?

Walgrow is a young and ambitious company registered in India. Our mission is to create a universal platform that allows anyone to buy anything from anywhere in the world.

Does Walgrow have a registered address?

Sure. Here it is: Block-C, 428, Sector-62, Noida, Uttar Pradesh, 201301.

How do I contact you?

By email (support@walgrow.com) or by clicking on the button at the bottom of this page.

Where can I find your Privacy Policy and Terms of Use?

Just click on the links below:

Privacy Policy

Terms of Use

Please feel free to contact us with any question or concerns. 

Our website has no direct contact option, but you can get in touch with the our support team instead. Our agents speak all the languages.

How do I contact them?

By email (support@walgrow.com) or by clicking on the button below.

Please feel free to contact us with any question or concerns.

Orders and Payment Methods

We accept this time only:

  • Debit and credit cards (Visa, Mastercard, American Express, Maestro, etc.)
  • Apple Pay and Google Pay
  • Paypal Express
  • Payment Invoice
  • Direct Bank Deposit

COD payments aren't allowed at the moment.

How safe is that?

Making payments on Walgrow is both easy and safe. We make sure that all the sensitive information is encrypted and securely protected prior to transmitting it.

Please feel free to contact us with any question or concerns.

Giving a valid delivery address ensures a timely receipt of your purchase. Here are a few tips that may help you enter it properly:

  • Mention the house/building and apartment number.
  • Put only relevant info into the corresponding fields, so the shipping label is easy to read.

If you're not sure about the address or ZIP code, you can look them up on the website of your national postal operator. FYI, check the links below, they might be helpful here:

Global Postal Code

Please feel free to contact us with any question or concerns.

If you have trouble paying with a credit or debit card, check the following:

  • Your card is not expired/frozen by the bank.
  • You have sufficient funds.
  • You've entered your payment details (the card number, expiration date, CVV code) and the 3DS code correctly.
  • Online purchase feature is enabled.

If you've checked all of the above but the problem still persists, try a different payment method or contact your card provider for further assistance. In case none of that works, get in touch with the Walgrow support team — we'll do our best to figure it out!

Please feel free to contact us with any question or concerns. 

Please check the bank statement first and make sure there was an actual charge. If so, click on the button below to contact our support team. To help us resolve this ASAP add the following info to your inquiry:

  • The card mask, i.e. the first six and the last four digits of the card number (ex. 123456••••••1234).
  • The date/time of the charge and the amount withdrawn.
  • A screenshot of the charge from the banking app or a photo of the statement.

Please feel free to contact us with any question or concerns.

Right now there's no option to switch the size/color/version — you'll need to cancel the original order and repurchase the item.

Order cancellation option is not available in your Walgrow account, but you can request cancellation in contact us tab for half an hour from the time of purchase.

Please Note: After half an hour cancellation request can't be allowed.

Please feel free to contact us with any question or concerns.

You can cancel an order while it's still in the Paid status. Below is a step-by-step instruction on how to. However, if it's been more than half an hour after the payment, the cancellation is no longer possible.

On the website:

Go to the contact us tab and fill the form.

The amount paid will be refunded once the order is canceled. The money should be transferred back to your account within the next 7-14 days.

Please feel free to contact us with any question or concerns.

You can still update the following data within two hours of making a purchase:

  • The addressee's name.
  • The delivery address (but not the destination country).
  • The phone number.
  • The email address.

You can easily request data updation form the our support team before dispatching your order.

Please feel free to contact us with any question or concerns.

Don't worry, they can't simply vanish!

First of all, check if you selected the same sign-in option as before. There are four at the moment (Facebook, Google, Apple ID, email), make sure you picked the one you used when placing the orders.

If you checked the above but the purchasing history is still unavailable, contact our support team. Please include the email address and the phone number you've indicated when making a purchase — this will help us find the missing orders.

Please feel free to contact us with any question or concerns. 

Orders can't be delete. If it's the web version of Walgrow you're using, contact our support team — we'll help you out.

Please feel free to contact us with any question or concerns.

Tracking

Don't worry if you can't see any tracking info right after the package dispatch, it is quite normal and you most certainly will see the updates soon.

Packages track differently, depending on the shipping service picked by the merchant or warehouse. Sometimes it may seem that your package is stuck in shipping warehouse, but it's actually still moving your way and will be delivered to you in a while.

If the 30-days guarantee delivery warranty is already active and there's still no sign of your package - do let us know by clicking the contact us link below!

How do I request a refund and return?

1. Go to Orders.

2. Select an order that has not been delivered.

3. Then click on the request return and select reason other.

Once it's done the Walgrow support team will assist you ASAP.

When will I receive my money?

The money will return to the original source of payment within 7-14 days after the order's status changes to Refunded.

Please feel free to contact us with any question or concerns.

Here's how you can check the current location of the purchased product:

On the website:

  • Go to orders.
  • Click on the list which order you want to track.
  • After that you are showing the order status and blow courier tracking details.

In case your order status not showing in your order panel. Then you can go with direct courier websites like for ex. India PostCanada PostAustralia PostRussian PostUSPSDHLAramexShiprocketShipGlobalShypmax and etc.

Still you are unable to track your order then you can track your order by following the link: Track Order Now.

The information you see there comes from postal services websites and usually updates with slight delays.

Please feel free to contact us with any question or concerns.

Refund and Warranty Policy

If the status of your order is Refunded that means we've successfully reimbursed the amount paid for it. The money should be transferred back to your account within 7-14 days.

Why does it take so long?

We tend to think the card payments are instant, but in fact they are not. When you purchase something in a store, your bank locks the amount in your account and sends you a notification about the money withdrawal, but it may take a few hours or even days for the seller's to receive the actual transfer.

That's why the refund, which is that same process in reverse, also takes time.

But it's been more than 14 days already!

If 14 days have passed and your bank still haven't confirmed the money return, make sure to check the bank statement for the two-week period starting from the day the refund was issued. The statement a list of all the transactions made within a specific timespan. You can get one in the banking app or request it directly from your bank.

In case there's no reimbursement in the statement either, please attach the latter to your inquiry — Walgrow support agents will need it to double check everything on our end.

Please feel free to contact us with any question or concerns.

If an item has no defects/matches the description, but you simply don't like it or it doesn't fit you well — you can return it within 30 days after the delivery.

Mind that the product must be in resalable condition.

How do I return it?

On the website:

  1. Go to orders.
  2. Select the order you wish to send back.
  3. Click on the request return button.
  4. Specify the reason you'd like to return the item for in the Describe the issue field.
  5. Our agent will provide the return address and instructions on how to proceed.
  6. Once the return is confirmed, we'll refund the order. The money should be transferred back to your account within the next 7-14 days.

The return expenses will not be covered by Walgrow or the seller — those will be on you.

Can my return request be declined?

Yes, in case:

  • It's been more than 30 days since you received the item.
  • The product is in non-resalable condition.
  • You shipped the product to a different address that wasn't provided by our support team.
  • The return package cannot be tracked.

Please feel free to contact us with any question or concerns.

If you've received a low-quality, defective or a damaged product, we'll do our best to sort it out. But make sure to contact the Walgrow support team ASAP.

How to do that?

On the website:

  1. Go to orders.
  2. Select the order you're having problems with.
  3. Click on the Walgrow support team in the contact us page.
  4. Describe the issue and attach a photo/video highlighting it.

Please mind that:

  • Quality complaints are accepted only within 30 days after the product is delivered.
  • Quality warranty will not apply to the cosmetics'/make-up goods' effect.
  • Quality warranty doesn't cover defects or malfunction of personal items (e.g. toothbrushes, adult category products, etc.) that got revealed during their use, due to inability to confirm the actual cause is not connected to improper maintenance or failure to follow operating instructions.
  • Our support team may request a photo of the package the product arrived in. Make sure to keep it.
  • You may also be asked to provide additional photos/videos, that are required to resolve the issue in your favor.

Can my request for a refund be rejected?

Yes, in case:

  • It's been more than 30 days since the product was received
  • The product features/overall quality matches the description
  • The photos/videos you provide are inconclusive, edited or picture a different product
  • You haven't provided any proof
  • You've disposed of the item/destroyed it without the support team's authorization
  • The product was additionally processed (washed, repaired) without the support team's authorization

How do I get my money back?

Your money will return to your card/account within 7-14 days after a refund is issued.

Please feel free to contact us with any question or concerns.

Once in a while sellers may mistakenly pack a different item, of a wrong color or size. If this happened to you then please contact Walgrow support. We will surely find a solution!

How do I contact Walgrow support?

On the website: Scroll down to the end of this article and click on Please feel free to contact us with any question or concerns or simply send us an email at support@walgrow.com.

Do not forget to include the order number, highlight the issue and attach photos of the received items and postal packaging/labels.

Quality claims can only be accepted within 30 days after the receipt of the product. Our support agents may ask you to provide additional info such as photographs and/or videos, as well as specify the photo/video requirements. In some cases, you may be asked to destroy the item or give it to the charity of your choice, both with video/photo confirmation. Please do not throw away the item until the issue is resolved.

Can my refund request be denied?

It can be if:

  • More than 30 days have passed since the product receipt.
  • You made a mistake and picked an incorrect color or size when placing an order.
  • Photo/video proof is inconclusive or of poor quality.
  • Images are modified, retouched or otherwise falsified.

When will I get my money back?

The money will be returned to the original source of payment within 7-14 days after the order changes its status to Refunded.

Please feel free to contact us with any question or concerns.

Filing a chargeback (i.e. a refund request the cardholder can make directly through his bank) or disputing a payment via PayPal may look like an easier solution, but in fact it's not that simple.

Processing of a chargeback takes quite some time. First, there will be primary review of the case, then there's a chance you'll be required to provide additional documentation or even come over to the bank at some point. So, the resolution keeps being dragged out.

Handling of both chargebacks and disputes makes us lose money, which could be invested in the improvement of our platform. And that, in turn, would result in delivering you new types of services or higher quality for the existing ones.

Therefore, we rely on your cooperation here, and suggest contacting Walgrow support team first if you have any questions or concerns about the orders made. Our support agents do their best to review each single case, and come up with a proper solution as quickly as possible (usually within a day or two). This is how you can get in touch with them:

Drop us a line at support@walgrow.com.

Please feel free to contact us with any question or concerns.

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