Shipping & Delivery Policy

Last updated: July 20, 2025

At Walgrow, we strive to provide a smooth, transparent, and timely delivery experience for every order. This Shipping & Delivery Policy outlines how we process and ship orders, estimated delivery timelines, shipping methods, customs handling, and customer responsibilities.

Order Processing Time

  • All confirmed orders are processed and dispatched within 1–2 business days.
  • Orders placed on weekends or national holidays are processed on the next working day.
  • Once dispatched, customers receive an email containing complete tracking details.

Shipping Methods & Delivery Options

To ensure delivery flexibility, we offer a variety of shipping methods based on your location and available services:

Shipping Method Description
Economy Shipping Most affordable option with longer delivery timelines
Standard Shipping Balanced choice for regular shipping with moderate speed
Express Shipping Priority shipping for time-sensitive deliveries
Expected Shipping Delivery scheduled by a selected date (where supported)
Same-Day Delivery Available for eligible PIN codes within select Indian metro areas

Shipping method availability depends on your delivery country and PIN code. Options are shown at checkout based on real-time service availability.

Courier & Shipping Partners

We partner with trusted logistics companies to ensure your order reaches you safely and efficiently.

Courier Network

  • Domestic (India): Blue Dart, Delhivery, DTDC, Ekart Logistics, India Post, and others
  • International: DHL, FedEx, UPS, Aramex, India Post, and country-specific delivery agents

Shipping Platforms Used

  • Shiprocket
  • ShipGlobal
  • iThink Logistics

Courier and platform selection is automated based on your destination, product size, and delivery speed.

Shipping Charges

  • Shipping fees are calculated dynamically at checkout based on product weight, size, destination, and the selected courier/method.
  • Any applicable shipping charges will be clearly shown before payment.
  • We occasionally run free shipping promotions during sales or special campaigns.

For rules on cancellations or last-minute changes, refer to our Cancellation Policy.

Order Tracking

You can track your shipment using the following methods:

1. Track Order Page

Visit Track Order and enter your order number, email, or phone number for real-time tracking.

2. Your Account

  • Sign in to Walgrow.com
  • Click the “My Orders” tab
  • Click on the specific order you wish to track
  • Click Track Order at the top left
  • You’ll also see detailed shipment status below the tracking button

 

3. Third-Party Tracking Apps

When applicable, you may also receive access to live updates via external tracking platforms such as Track123.

After dispatch, tracking updates are also emailed automatically. Contact us if you do not receive your tracking link within 48 hours.

Responsibility During Transit

  • Once the shipment is handed over to the assigned courier, it becomes their responsibility for timely delivery.
  • If delays or issues occur, our team will coordinate with the courier to resolve the problem.
  • Please ensure someone is available to receive the order at the delivery address.

    International Shipping & Customs

    We ship internationally to most countries through our global courier network.

    • Customs duties, import taxes, or other clearance charges may apply, depending on the destination country’s regulations.
    • Two types of customs processing apply:
      • Duties Paid (DDP): All applicable fees paid during checkout — no additional charges at delivery
      • Duties Unpaid (DAP): The customer pays import duties directly to the courier upon arrival

    Refer to our Customs & Import Charges Policy for a detailed explanation of duties and cross-border shipping.

    Important:
    Customers must respond promptly to any courier or customs requests. Delays in response may result in return shipments or additional handling fees.

    Shipping Documentation

    Each shipment includes:

    • A digital invoice sent to your registered email
    • A physical invoice, included when required for customs or regulatory purposes

    Delivery Exceptions

    Delivery may be delayed or disrupted in cases of:

    • Natural disasters, strikes, or uncontrollable events
    • Incomplete or incorrect address details provided by the customer
    • Regulatory delays at customs checkpoints

    Walgrow is not liable for delays caused by such external factors, but we will make every effort to assist and resolve the issue.

    Customer Support

    We're here to help — exclusively via email and WhatsApp messages.

    Support Hours:
    Monday to Friday – 10:00 AM to 6:00 PM (IST)
    Messages sent outside business hours will be responded to on the next working day.

    For return and refund assistance, refer to our Returns & Refunds Policy.
    For data security and privacy terms, see our Privacy Policy.

    Quick Links

    Customer Policies

    My Account

    Company

    Legal & Information