Privacy Policy

Last updated: August 20, 2025

Walgrow International Private Limited (“Walgrow,” “we,” “us,” or “our”) is committed to protecting your privacy and complying with applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) of India. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.walgrow.com (“Website” or “Services”) or interact with us through other channels such as email, WhatsApp, or social media.

1. Definitions

  • Personal Data: Any data relating to an identified or identifiable individual.
  • Processing: Any operation performed on Personal Data, including collection, storage, use, disclosure, or deletion.
  • Consent: Freely given, specific, informed, and unambiguous indication of your wishes to the processing of your Personal Data.

2. Information We Collect

a. Information You Provide:

  • Account details such as your name, email address, phone number, and password.
  • Order information including billing and shipping addresses, product preferences, and purchase history.
  • Communication data from emails, WhatsApp messages, or contact forms.
  • Marketing preferences if you opt-in to receive newsletters or promotional content.

b. Automatically Collected Information:

  • Device and browser data including IP address, browser type, and operating system.
  • Usage data about pages visited, referring URLs, and interaction on the Website.
  • Cookies and tracking technologies used to analyze performance, personalize content, and deliver advertising.

3. Legal Basis for Processing

We process your Personal Data based on:

  • Your consent (such as for marketing communications).
  • Performance of a contract (to fulfill your orders).
  • Legal obligations (for compliance with laws and regulations).
  • Legitimate interests (such as fraud prevention and service improvements), balanced against your rights.

4. How We Use Your Personal Data

  • To process and fulfill your orders, including delivery and customer support.
  • To send marketing communications with your consent.
  • To improve and personalize our Website and services.
  • To detect fraud and protect security.
  • To comply with legal and regulatory requirements.

5. Sharing Your Data

We share Personal Data only with:

  • Payment processors (e.g., CCAvenue, PayPal, Wise, Payoneer).
  • Logistic partners for shipping and delivery.
  • Advertising and analytics partners (e.g., Google Analytics, Meta Pixel).
  • Government authorities as required by law.
  • Other trusted service providers bound by confidentiality and data protection agreements.

6. Data Security

We employ industry-standard security measures such as SSL encryption, secure payment processing, and strict access controls to safeguard your Personal Data.

7. Data Retention

We retain your Personal Data only as long as necessary for the stated purposes or as required by applicable laws.

8. Your Rights

Under the Digital Personal Data Protection Act, 2023 and other applicable laws, you have the right to:

  • Access your Personal Data.
  • Request correction or update of inaccurate data.
  • Object to processing for marketing purposes.
  • Request restriction or deletion of Personal Data.
  • Withdraw consent at any time where processing is based on consent.

To exercise your rights, please contact us at support@walgrow.com.

9. Cookies

We use cookies and similar tracking technologies to enhance your experience and analyze traffic. For detailed information, please see our Cookie Policy.

10. Children’s Privacy

Our services are not directed at children under 13, and we do not knowingly collect Personal Data from such children. Any data we discover will be deleted promptly.

11. International Transfers

Your Personal Data may be transferred to and processed in India or other countries where our service providers operate, protected by appropriate safeguards as per applicable laws.

12. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted with an updated revision date. Continued use of our services constitutes acceptance of the updated policy.

12. Contact Us

For privacy questions or concerns, contact:

Support Hours: Monday to Friday – 10:00 AM to 6:00 PM (IST)
Messages sent outside business hours will be responded to on the next working day.

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